FAQs

Who is Gabelpoles?
Gabelpoles is a Gabel, Pacsafe and Techtrail authorized retailer, where you can find all kind of articles devoted to the world of outdoor sports, especially the wide range of poles for Skiing, Trekking, Nordic Walking and also Trail Running.

Why buy from Gabelpoles?
Because here you can find the full range of Gabel products including the latest news, limited edition poles and highly technical products or dedicated to the professional racing world that are hard to find in other stores.

Are the products for sale in the website always available?
We perform a daily check on the availabilities so we can update in real time the stocks of the products for sale, we can guarantee that more than 99% of the products for sale are always available. If after all the checks we receive an order for unavailable material, we offer the customer items of equal or higher quality, or full refund of the amount spent.

What are your delivery times?
Orders arrived are managed in real time, and the shipment is delivered to the carrier the same day or within the 24 hours after the receipt of the order. We use express courier GLS for shipments to Italy with delivery within 24-48h and DHL express for deliveries in European countries and outside Europe with delivery within 4-5 days.

What types of payments are accepted?
Payments accepted are: bank transfer, credit card, paypal and cash on delivery.

How will i choose the right product for me?
In the Download section you will find all the manuals and guides that you need, we are also pleased to to help you at any time via the chat service where you can interact in real time with one of our experts or via email using the form "Contact us".

Can I return a purchased item?
All online sales are regulated by specific laws protecting buyers. All of our customers who are dissatisfied for any reason with the quality of the product received, or for whatever reason wish to withdraw from the purchase have 15 days to return the object unused and in the same conditions as at the time of shipment.