Shipping and Right of Withdrawal

Shipping costs are based on weight and address.

Consumer information: In compliance with the provisions of Legislative Decree 6th September 2005 n. 206 (and subsequent amendments and additions), Consumer, if not satisfied with purchased products, may return the products themselves or waive the right to obtain a refund of the price already paid in advance.

Supplier of the purchased products is West Sound Invest S.r.l., with registered office in "West Sound Invest Srl Via Altinate 62 - 35121 Padova Italy".
Pursuant to article 5 of Legislative Decree 185 of 1999, the customer may withdraw from the contract/order without any penalty and without having to provide any explanation, in compliance with the following conditions.

Right of withdrawal is declined:

  • For lack of integrity of the property (packaging and/or its contents)
  • Any form of use of the goods and any consumables
  • Lack of the external packaging and / or the original internal packaging
  • The absence of integral elements of the product (accessories, cables, manuals, parts ...)
  • Damage to the product for reasons other than its transport

In those cases, West Sound Invest Srl - Unipersonale will return the purchased good to the sender.
Customers who purchase with VAT and those who purchase customised items cannot exercise the right of withdrawal.

In order to exercise this right of withdrawal, customers must send a registered letter with return receipt to the address indicated below within 14 (fourteen) days from the receipt of the ordered products. The request may be sent, within the same term, also by telegram, telex and facsimile, provided that it is confirmed by registered letter with return receipt within the following 48 hours.

Request must contain:

  1. Willingness to avail of the benefit granted by the Legislative Decree 6 September 2005 n. 206
  2. Indication of the product (s) for which you decide to exercise the right of withdrawal
  3. Bank details (this is to allow the refund).

To be refunded, Customers must at their own expense, return the purchased products to the following address:

West Sound Invest Srl
via XXIX May n. 26
Legnano MI 20025
Italy

The return shipment must take place within fourteen days of receipt of the goods and can be carried out by any carrier / courier / forwarder the customer deems most appropriate.

Refund methods: West Sound Invest Srl - Unipersonale will refund by bank transfer (or other form of payment) as soon as possible and in any case within 30 days of receipt of the Request.
Refund refers to both the price of the returned product (s).

It is expressly understood that the costs of returning the products to West Sound Invest Srl - Unipersonale will be fully paid by the customer.